Article 1

Booking can be done online through our partner Elloha or by phone or email. If the booking is made by phone or mail, it will be effective from reception by return of post of a deposit of 30 % of the total amount of the stay with a minimum of an overnight stay by reserved room, and a signed booking contract.
Absence of retraction : for all the bookings, the hosts do not benefit from the withdrawal period and it is true according to the article L221-28 of the relative Code of the Consumption in particular in the services of accommodation supplied in a date or according to a determined periodicity.

Article 2

In case of cancellation by the customer, this one must be notified to the DOMAIN TESSERON by mail, fax or e-mail :
1. Cancellation less than 15 days before the stay : the deposit remains acquired.
2. Cancellation less than 15 days before the stay or if the customer does not show himself before 7 pm the day of arrival : the completeness of the stay is due.
3. In case of early departure, the completeness of the stay is due.

Article 3

In case of cancellation of the stay by the DOMAIN TESSERON, this one will pay back the entire amount paid by the customer.

Article 4

Any particular request on behalf of the hosts will possibly be studied and validated by mutual agreement with the DOMAIN TESSERON.

Article 5

The hosts make a commitment to respect the peace of mind of places and to leave the room in perfect condition :
1. The DOMAIN TESSERON is non-smoking in rooms and in common areas (ashtrays are given outside).
2. In case of degradation, the customer makes a commitment to pay the expenses of refund of the damaged elements.
3. At the end of the stay, if the room is left very dirty, the DOMAIN TESSERON can require the payment of cleaning of 60€ the restoration of the room.
4. By measure of hygiene, the domain does not accept pets. This refusal can be considered on no account as a modification or a breach of the contract on the initiative of the DOMAIN TESSERON: in case of departure of the customer, no refund can be envisaged.

Article 6

The customers make a commitment to acquaint with safety instructions specific to the Domain and the swimming pool (rules available in rooms and at the pool-house).

Article 7

The balance of the stay is to be settled on arrival in the Domain, the tourist tax will be notified in extra on the invoice.
Accepted payments : bank transfer, bank card (except American Express), check, cash ou holiday check ANCV.

Legal information

Minors and legal capacity
The prescription n°59-107 of January 7th, 1959, the law n°74-631 of July 5th, 1974 and the article L.3353-3 of the Public health code forbid the sale of alcohol to minors. Every customer ordering of alcohol the Domain Tesseron makes as a consequence a commitment be over 18 years in the order date.

Abuse of alcohol
Please drink responsibly.

Claims
Any complaint will have to be made with

SCEA Jean-Philippe TESSERON & Fils
Logis des Bessons
17770 MIGRON
tesseron@wanadoo.fr

N° SIRET : 343 865 937 000 19 – N° TVA : FR 10343865937- N° Accise : FR 093209 E0136

Or at the customer service : +33 (0)5 46 94 91 16

From monday to saturday, 9am to 12:30am and 14:30pm to 18:30pm

tesseron@wanadoo.fr

ARTICLE 1 : APPLICATION OF GENERAL TERMS OF SALE

 1.1 These general conditions of sale define:

– The terms of sale on the website www.domaine-tesseron.com (hereinafter referred to as the “Site”) from which the products of the Store are marketed (hereinafter referred to as the “Products”), as well as the rights and obligations of the parties arising from online sales. These General Conditions of Sale are concluded between a natural or legal person wishing to make a purchase for their strictly personal use, via the Site (hereinafter referred to as the “Customer”) and the Domaine Tesseron By ordering a Product on the Site, the Customer acknowledges:

– that he has full legal capacity and is 18 years of age or over;

– that his order is governed by these General Conditions of Sale, of which the Customer declares to accept the terms without restriction or reservations. Any order constitutes acceptance, without reservation, of these General Conditions of Sale. This acceptance is in no way conditioned by a handwritten signature on the part of the Customer. In accordance with the applicable provisions of the Civil Code, it is recalled that the validation of the order form as specified in Article 3 constitutes an electronic signature which has, between the Parties, the same value as a handwritten signature.

1.2. Any special condition or any other written document contained in particular in documents issued by the Customer (including the order) cannot prevail over these General Terms and Conditions of Sale without the prior express written consent of Domaine Tesseron. It is specified that the Customer can save or print these General Conditions of Sale, provided however that they do not modify them.

1.3 Domaine Tesseron reserves the right to modify these General Terms and Conditions of Sale, which it is the Customer’s responsibility to consult regularly. The online version of these General Conditions of Sale on the Site will prevail, where applicable, over any other version of said General Conditions of Sale, with the exception, in accordance with common law, of changes which may have occurred after an order from the Customer.

ARTICLE 2 – PRODUCTS

2.1 Presentation and description of the Products

Domaine Tesseron presents on the Site the various products it offers for sale, as well as their detailed descriptions and photos contained in product sheets, offering the customer the possibility of knowing before the final order is taken, the essential characteristics of each Product that he can buy via the Site and this, in accordance with the provisions of Article L.111-1 of the Consumer Code. The Products comply with current French regulations.

2.2 Product availability

2.2.1. The Products are offered within the limit of stocks available at the time of placing the order by the Customer.

2.2.2. In the case of unavailability of a Product, Domaine Tesseron will inform the Customer, as soon as possible, by e-mail or by telephone, of the delivery of a partial order or of the cancellation of his order

In the case of a partial order, the invoice for the order is updated based on the products shipped. Payment takes place when the order is shipped.

3. Product prices

The applicable prices are those indicated on the Site when the Customer validates his order. The prices are indicated in euros and are understood to include all taxes. Prices are subject to French Value Added Tax (VAT) applicable on the day of the order.

The Customer is informed that the delivery costs will be invoiced in addition to the price of the Products, and that they will be specifically indicated for this purpose on the order summary and in the order confirmation email.

ARTICLE 3 – ORDERING PROCESS AND CONDITIONS OF PAYMENT FOR PRODUCTS

3.1 Order a Product

3.1.1 To place an order on the Site, the Customer must:

– Be of legal age to place any alcohol order

– Have the legal capacity to contract

– Have an address in one of the delivered countries (France, Spain, Belgium, Germany)

– Hold a provisioned bank account allowing them to pay the amount of their order online

In order to add a Product to his cart, the Customer will click on the “Add to cart” icon.

At any time, the Customer can:

– obtain a summary of the Products he has selected or modify his cart, by clicking on the “Cart” icon accessible on each page

– validate your cart by clicking on “Proceed to checkout”.

3.1.2 Once his cart has been validated, the Customer must identify himself if he already has a customer account. He can create his customer account during the order validation or order as a guest (without creating an account).

The Customer undertakes in particular to indicate:

– his name (s), first name (s), telephone number and e-mail address.

– a postal address to which delivery can be made.

3.1.3 After having read the summary of his order, the Customer will be invited:

-or to click on the button “Continue” in order to proceed to the payment of his order;

Then tick the box “I have read and accept the General Conditions of Sale” and “I declare that I am over 18 to buy alcohol.”

3.1.4 In order to pay, the Customer is invited to click on “Place Order” and will be invited to proceed with the payment by entering his bank details.

3.1.5 The data recorded for delivery and invoicing by Domaine Tesseron constitutes proof of all transactions between Domaine Tesseron and the Customer. In the event of a conflict between the Parties on a transaction carried out on the Site, the data recorded by the Domaine Tesseron are considered as proof of the transaction (the orders and invoices are kept by the Domaine Tesseron without time limit).

3.2 Payment of the order

Payment will be made in euros exclusively by credit card (CB, Visa, Mastercard, American Express) via our service provider Stripe, to the exclusion of any other means of payment. The Customer’s bank account is debited at the time of shipment.

In order to proceed with the payment due, the Customer must provide his bank card number, the expiration date thereof accompanied, if applicable, by the visual cryptogram.

The Customer’s bank details are requested for each order. In addition, the payment can be validated after entering a 3D Secure code provided by the bank of the Customer holding the Credit Card and communicated by SMS or a digital key to be validated.

3.3 Confirmation of the order

3.3.1 The order for Product (s) will only be considered firm and final once it has been confirmed by Domaine Tesseron. Once the Product (s) order has been confirmed and payment has been validated, a printable and recordable summary of the Customer’s order is displayed which mentions the order references. The Customer will receive the invoice in the shipping confirmation email.

3.3.3 In accordance with the provisions of article L.122-1 of the Consumer Code, Domaine Tesseron will be entitled to refuse any abnormal order, placed in bad faith, or unpaid on the grounds of fraudulent use of a bank card.

ARTICLE 4 – DELIVERY & RECEPTION OF THE ORDER

Domaine Tesseron retains ownership of the Products ordered until full payment of the corresponding price.

4.1 Delivery to the Customer

The Products will be delivered to the postal address provided by the Customer when ordering and which will appear on the delivery form.

The Products ordered by the Customer on the Domaine Tesseron Site will be delivered exclusively in mainland France, Corsica included, Monaco, Germany, Spain, Italy, Portugal, Luxembourg, the Netherlands and Belgium.

To find out the costs and delivery times offered by our carriers, we invite you to consult the information stipulated in article 4.2 below.

4.2 Delivery zone and prices

Zone 1: Metropolitan France, Corsica and Monaco

WITHDRAWAL FROM THE STORE

April to September: Every day from 9:30 a.m. to 12 p.m. and from 2:30 p.m. to 6:30 p.m.

October to March (excluding annual vacation period) from Tuesday to Saturday from 9:30 a.m. to 12 p.m. and from 2:30 p.m. to 6:30 p.m.

STANDARD DELIVERY (COLISSIMO) – Monday to Friday

Delivery time from the receipt of the order: 4 to 5 working days.

Delivery rate: according to weight and number of bottles (calculation at time of shopping cart)

To ensure better transport, the boxes will be a maximum of 15kg.

0 to 5kg: € 12.50 HT

5 to 10kg: 17 € HT

10 to 15kg: € 21 HT

Zone 2: Belgium, Spain, Germany, Luxembourg, Portugal, Netherlands, Italy

STANDARD DELIVERY (COLISSIMO INTERNATIONAL) – Monday to Friday

Delivery time from the receipt of the order: 4 to 5 working days.

Delivery rate: according to weight and number of bottles (calculation at time of shopping cart)

To ensure better transport, the boxes will be a maximum of 15kg.

0 to 5kg: € 13.50 HT

5 to 10kg: 18 € HT

10 to 15kg: 22 € HT

4.3 Delivery delay

Any delay in delivery must be reported in writing or by telephone as soon as possible by the Customer to Domaine Tesseron who will carry out an investigation with the carriers concerned. The Customer will have the option of canceling his order if it has not been delivered at the latest on the delivery date initially indicated to the Customer and subject to a delay resulting neither from the Customer nor from a case of force majeure.

From the exercise of the right of denunciation, or the conclusions of the investigation carried out by Domaine Tesseron confirming the loss of the package, Domaine Tesseron will make a refund to the bank account debited when ordering, within a maximum period of fourteen (14) days from receipt of the denunciation, to the exclusion of any other compensation, or will reship the Products at its expense if the order has not been denounced by the Customer.

In the event of partial delivery of the order, delivery may be made in several installments, and this right will only concern the undelivered balance of the order.

4.4 Receipt of the Products by the Customer

Each delivery is deemed to have been made as soon as the Products are made available to the Customer by the carrier, as evidenced by the control system used by the carrier. No dispute relating to the delivery itself will be possible if the package appears to have been delivered, the carrier’s computer system being proof.

Without prejudice to the time limits available to the Customer under his right of withdrawal as specified in Article 5 below, it is the Customer’s responsibility to:

• Unpack the package in the presence of the deliveryman, and
• Enter detailed handwritten reservations on the Delivery Note. Reservations made by the recipient upon delivery constitute means of proof of the existence and extent of the damage. The Customer must take care to be precise and complete in their writing (the simple mention “subject to unpacking” is considered too general and imprecise), and
• Notify by registered letter with acknowledgment of receipt a reasoned protest letter to your carrier within three (3) days of receipt in accordance with the provisions of article L.133-3 of the Commercial Code),
• Inform Domaine Tesseron by e-mail or registered mail within three (3) working days of delivery of the Order.

Any such reservation must also be notified to Domaine Tesseron Customer Service, whose contact details appear on the Site, within the same period and in the same form. The Customer will take care in this regard to attach to his shipment a copy of the complaint addressed to the carrier.

ARTICLE 5 – CUSTOMER’S RIGHT OF WITHDRAWAL

5.1

A right of withdrawal is offered to the buyer under Article L.221-18 of the Consumer Code.

Upon receipt of the goods, the buyer has 14 clear days to return the product (s) to Domaine Tesseron and request a refund. When the 14-day period expires on a Saturday, Sunday or a public holiday, it is extended until the next working day.

Products damaged after delivery and opened bottles will not be taken back.

When the merchandise has been sold as part of a promotional package, all of it must be returned to Domaine Tesseron, due to the indivisibility of the order and the overall price invoiced.

The buyer who uses this option undertakes to return the product (s) received without delay, if applicable no later than 14 days from the notification of the declaration of withdrawal to Domaine Tesseron. The costs of returning the products are the responsibility of the buyer.

The declaration of withdrawal must include the following mandatory information: name of the purchaser, geographic address and, if applicable, telephone number, fax number and e-mail address.

Domaine Tesseron provides the purchaser with a model withdrawal form to download here: Withdrawal form. The use of said template is at the sole discretion of the purchaser.

The declaration can be made by any means:

Postal address at Domaine Tesseron – Logis des Bessons – 17770 MIGRON

Email to tesseron@wanadoo.fr

Upon receipt, Domaine Tesseron will communicate to the purchaser, without delay, an acknowledgment of receipt of the withdrawal by email or post.

The buyer’s refund will be made within 14 days of the receipt by Domaine Tesseron of the buyer’s decision to withdraw, in accordance with the provisions of the above article.

The refund will be made using the same means of payment as that used by the buyer for the order, unless agreed between the buyer and Domaine Tesseron for the use of another means of payment.

The Customer will enclose a copy of the invoice as well as a copy of the withdrawal form that he previously sent to Domaine Tesseron with his package. Under these conditions, Domaine Tesseron undertakes to reimburse the Customer for the amount of the returned Products as well as the amount of the initial shipping costs (within the limit of standard delivery costs), to the bank account debited when ordering, within a maximum period of fourteen (14) days from receipt of the Products concerned. Reimbursement of this amount will be deferred until receipt of the returned Products.

5.2 Limits and exclusions of the right of withdrawal

Any Product returned incomplete, damaged, used, washed, damaged, deteriorated, soiled or even consumed, even in part, will not be reimbursed.

Likewise, the Customer may be held liable in the event of depreciation of the Products resulting from manipulations other than those necessary to establish the nature, the essential characteristics and the correct functioning of the Products.

ARTICLE 6 – COMMERCIAL GUARANTEES

6.1. Right of return

In the event of receipt of a non-conforming Product, and subject to the provisions of article 5.2, the Customer is authorized to return the non-conforming Product to Domaine Tesseron within thirty (30) days after receipt of the Product. .

In this regard, it is specified that Domaine Tesseron does not accept packages sent postage due, and that the Product must be returned in its original packaging and packaging. The Customer will enclose a copy of the invoice as well as the return slip sent by Customer Service which he will have previously requested by email to tesseron@wanadoo.fr with his package.

Domaine Tesseron will carry out a check on the non-conformity of the Product which, if confirmed, will automatically result in reimbursement for the benefit of the Customer. This refund will be made to the bank account debited when ordering the Product within thirty (30) days after receipt by Domaine Tesseron of the non-compliant Product. This reimbursement will also include the reimbursement of the initial delivery costs if all of the delivered Products are returned. If the entire order is not returned in its entirety, no refund of the initial delivery charges will be made.

Any risk related to the return of the Product remains the responsibility of the Customer.

6.2. Right of exchange

No exchange is possible. The Customer must return the product (s) and must place a new order on the Site.

ARTICLE 7: QUALITY OF ALCOHOLS

However, Domaine Tesseron cannot be held responsible for any degradation of quality caused by the transport of alcohol.

ARTICLE 8: FORCE MAJEURE

Domaine Tesseron cannot be held responsible for loss, damage or delivery failure of an order resulting from a case of force majeure (such as storms, floods, road accidents).

ARTICLE 9 – CUSTOMER SERVICE – MEDIATION SERVICE

Domaine Tesseron Customer Service is at your disposal to settle any problem arising from an order and its execution amicably. If it is impossible to reach an agreement, all conflicts arising from the execution of an order or the interpretation of these conditions, and more generally agreements of any kind concluded between the parties, will be attributed to the competent court.

For any information, complaint or question relating to these General Conditions of Sale or to the Products themselves, the Customer should contact Customer Service by email: tesseron@wanadoo.fr

More information on mediation on this site

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=FR

April 21, 2021 release